General Terms and Conditions (GTC)

§ 1 GENERAL

1. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to all business relationships within the framework of the business relationship between the customer and Rondoro GmbH in connection with contracts for the purchase of personalized and non-personalized goods from Rondoro GmbH (hereinafter also referred to as “purchase contract”).
   
   
2. Rondoro GmbH also sells personalized goods. Personalized goods are goods made according to customer specifications (e.g., engraved jewelry).
   
   
3. These General Terms and Conditions are binding between the customer and Rondoro GmbH and apply to all business transactions with Rondoro GmbH. The customer can view, save, and print the General Terms and Conditions at any time at www.rondoro.com/agb.
   
   
4. The contractual partner is Rondoro GmbH, with its registered office in Vienna and business address at Am Heumarkt 1, 1030 Vienna, registered in the commercial register of the Vienna Commercial Court under FN 635462d.
   
   
5. All terms used in these General Terms and Conditions are to be understood as gender-neutral.
   
   

§ 2 CUSTOMER ACCOUNT

1. To conclude a purchase agreement with Rondoro GmbH via the online shop, the customer can create a customer account. The customer account is only accessible online. To open a customer account, the following information must be provided truthfully:
   
   
   1. name
   2. address
   3. E-mail address
   4. Telephone number (optional)
      
      
2. In the event of a change to these details, the customer can edit them directly via their customer account. If the customer fails to notify Rondoro GmbH of changes to their delivery address or email address, written statements from Rondoro GmbH will be deemed received if they were sent to the last address or email address provided by the customer to Rondoro GmbH.
   
   
3. As part of the online registration process or each time the customer logs in to the online shop, a 6-digit code is sent to the email address provided. This code is generated anew with each new login and is valid for 15 minutes. The customer must enter this code within this time period to access the customer account. The customer is responsible for keeping the code safe and not disclosing it to third parties. Rondoro GmbH cannot be held liable for any property damage resulting from the unauthorized use of the code, unless it was caused intentionally or through gross negligence on the part of Rondoro GmbH. When logging in, Rondoro GmbH can only check whether the combination of email address and code is correct. Rondoro GmbH has no further obligation to verify.
   
   
4. During the registration process, the customer will be informed about the processing of data in accordance with Art. 13 GDPR. The latest information on this subject is also available at any time on the Rondoro GmbH website.
   
   
5. Rondoro GmbH reserves the right to accept or reject a customer’s registration for a customer account without giving reasons.
   
   
6. Rondoro GmbH is entitled to send the customer messages in connection with the concluded purchase contract to the email address stored in the customer account.
   
   
7. Statements by Rondoro GmbH that exclusively trigger adverse legal consequences for the customer, such as the declaration or threat of termination of the contract, must be made in writing; an email to the email address last provided by the customer is sufficient for this purpose.
   
   
8. Rondoro GmbH is entitled to block access to the customer account at any time for important reasons, of which Rondoro GmbH will inform the customer.
   
   
9. The customer has the right to delete the customer account at any time.
   
   
10. Rondoro GmbH is not liable for any material damage that may arise from the blocking or termination of the customer account, unless it was caused intentionally or through gross negligence.
    
    

§ 3 OFFER, ORDER AND CONCLUSION OF CONTRACT

1. Offers from Rondoro GmbH are subject to change unless they are expressly designated as binding.
   
   
2. Contracts can be concluded online, with or without opening a customer account. Contracts can be concluded in German or English.
   
   
3. The goods presented on the website have been digitally photographed or digitally processed. Minor deviations may occur between the representation of the goods in the online catalog and the actual product; such deviations do not constitute a defect in the ordered goods.
   
   
4. When ordering online, the customer must add the products to the shopping cart and can personalize them according to their wishes by selecting the desired customization (e.g., engraving). Before submitting a binding order, the customer will receive an overview of the order.
   
   
5. By clicking the "Order with payment" field or a similar field, the customer submits a binding offer to conclude a contract with the corresponding content. The contract is only concluded upon receipt of the order confirmation by Rondoro GmbH. The order confirmation is stored by Rondoro GmbH, sent to the customer via email to the email address most recently provided by the customer, and is available to the customer under their order overview in their customer account, if the customer has created a customer account.
   
   
6. The purchase contract between the customer and Rondoro GmbH will not be concluded if the customer enters texts in the context of personalising the ordered goods that obviously violate criminal laws (in particular the German Criminal Code or the Prohibition Act).
   
   
7. If the ordered goods cannot be delivered for reasons beyond Rondoro GmbH's control, the purchase contract between the customer and Rondoro GmbH will not be concluded. Any payments already made will be refunded to the customer.
   
   

§ 4 PAYMENT CONDITIONS

1. All payments to Rondoro GmbH must be made in euros and without any deductions.
   
   
2. Any applicable statutory sales tax will be charged at the applicable rate. If applicable, prices will be quoted including this tax.
   
   
3. Payments by the customer shall be made to the account details stated on the relevant order confirmation or invoice or in the respective other contract.
   
   
4. You can only pay for goods using the payment methods offered on the website. Rondoro GmbH reserves the right to expand or restrict the payment methods. The customer has no right to a specific payment method.
   
   
5. Rondoro GmbH may use suitable third parties (payment service providers) to process payments, to which the customer hereby gives his express consent.
   
   
6. The products remain the property of Rondoro GmbH until full payment has been made.
   
   
7. In the event of a customer's default on payment, default interest of 4% pa will be charged. Furthermore, Rondoro GmbH may claim compensation for other damages caused by the customer, in particular the necessary costs of appropriate out-of-court debt collection and enforcement measures, provided these are proportionate to the claim being pursued. Furthermore, in the event of a default in payment exceeding six weeks, Rondoro GmbH is entitled to withdraw from the concluded contract and rescind it, setting a 14-day grace period and issuing a corresponding warning.
   
   

§ 5 DELIVERY CONDITIONS

1. Unless otherwise stated, all prices include any applicable taxes and duties, as well as the cost of appropriate packaging. Shipping costs may apply depending on the delivery location, value, and weight. The exact shipping costs can be found on the website www.rondoro.com and are displayed to the customer in the online shop before ordering. For deliveries to countries outside the European Union, additional customs duties may apply. These depend on various factors and are the customer's responsibility. An overview of all countries to which Rondoro GmbH ships can be found on the website at www.rondoro.com/en/versandbedingungen .
   
   
2. The expected delivery period from receipt of the order will be communicated to the customer in the webshop prior to placing the order. By placing the order, the customer agrees to the expected delivery period. If Rondoro GmbH accepts the order, the delivery period is deemed agreed upon.
   
   
3. In the event of a delay in delivery, the customer has the right to withdraw from the contract after being requested to provide the service within a reasonable grace period and if the deadline expires without result.
   
   
4. During the ordering process, the customer will be informed of the shipping options and costs. Before placing their order, they must select the desired shipping method. The selected shipping method is deemed agreed upon upon acceptance of the order and will then be sent to the delivery location specified by the customer. Rondoro GmbH is not liable for incorrect or incomplete addresses, unless the data was recorded incorrectly or incompletely by Rondoro GmbH.
   
   
5. With regard to the transfer of risk, Section 7b of the Consumer Protection Act (KschG) applies to consumers: According to this Act, the risk of loss or damage to the products passes to the customer as soon as the goods are delivered to the customer or to a third party designated by the customer who is different from the carrier.
   
   

§ 6 LIABILITY

1. Rondoro GmbH's liability to the customer for damages caused by slight negligence is excluded, unless the damage involves personal injury, damage resulting from the breach of a primary contractual obligation, or completely atypical damage or damage to items taken over for processing, storage, or transport. In particular, Rondoro GmbH is not liable for lost profits, for a lack of product availability, or for incorrect entries in the online shop attributable to the customer.
   
   
2. The customer’s statutory warranty rights are not affected.
   
   

§ 7 Withdrawal under the Distance and Foreign Trade Act (FAGG)

1. In principle, according to Section 11 of the FAGG (Distance Selling Act), customers may withdraw from online contracts (distance selling) within 14 days without giving reasons. The withdrawal period begins on the day on which the customer or a third party designated by the customer who is not acting as a carrier acquires possession of the product. However, if the customer has not received all of the information required by Section 4 Paragraph 1 Item 8 of the FAGG (Distance Selling Act), the withdrawal period is extended by 12 months; if this information is subsequently received within the specified twelve-month period, the withdrawal period is extended by 14 days from the date the information was provided.
   
   
2. Information on the conditions of the customer's respective right of withdrawal, the deadline and the exercise thereof are provided by means of the withdrawal form, which is sent by Rondoro GmbH to the customer together with the order confirmation by email to the email address last provided by the customer and which is also available at any time on the Rondoro GmbH website.
   
   
3. The customer must bear the costs of returning the goods.
   
   
4. There is also no right of withdrawal according to Section 18 Paragraph 1 Item 3 FAGG for products that were manufactured according to customer specifications (e.g. jewelry with engraving).
   
   

§ 8 FINAL PROVISIONS

1. Place of performance is Vienna (Austria).
   
   
2. The exclusive place of jurisdiction for all disputes arising from contracts with customers is the competent court in 1030 Vienna (Austria). For customers whose place of residence or habitual abode is outside of Vienna, the place of jurisdiction shall be their place of residence, habitual abode, or place of employment, provided this is within the country. Customers residing in another member state of the European Union are also entitled to bring claims before the competent court of their country of residence.
   
   
3. Austrian substantive law applies exclusively, excluding any conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Customers who have their habitual residence in another member state of the European Union are also entitled to rely on the protection of the mandatory legal provisions of that member state.
   
   
4. Rondoro GmbH refers the customer to the European platform for online dispute resolution, which can be accessed via the website https://ec.europa.eu/consumers/odr . Rondoro GmbH is not obligated to participate in such a dispute resolution procedure. If the customer has a concern, they can contact Rondoro GmbH directly by phone Monday to Friday from 8:00 a.m. to 6:00 p.m. at 00800 1820 1820 (toll-free for calls from Germany, Austria, and Switzerland) or by phone at +43 1 3860800-800 (for calls from all other countries), or by email at support@rondoro.com .
   
   
5. If any provision of these Terms and Conditions is deemed invalid, void, or unenforceable for any reason, that provision shall be deemed severed from the remaining provisions of these Terms and Conditions. The validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected and shall therefore remain in full force and effect. In the event of any discrepancies between the German version and a translation, the German version shall prevail.
   
   
   Effective Date: April 2025