FAQ

Every piece of Rondoro jewelry is expertly crafted in Vienna, Austria ⎯ a city renowned for its design heritage and artisanal excellence.

We work hand-in-hand with trusted local partners to uphold the highest standards of quality and craftmanship. By keeping production in Austria, we ensure meticulous attention to detail, ethical sourcing, and complete control over every step of the production process.

Rondoro jewelry is crafted from two premium precious metal alloys and offered in three exquisite finishes:

• Rhodium-plated sterling silver ⎯ for a brilliant, tarnish-resistant shine
• 999.9 fine gold-plated sterling silver ⎯ sterling silver expertly plated with 999.9 fine gold
• 18-karat yellow gold ⎯ fortimeless elegance and enduring value

Every Rondoro piece ⎯ regardless of material ⎯ is enhanced with a palladium barrier layer. This high-performance coating protects against tarnishing, oxidation, and black discoloration, ensuringbrilliance and durability.

• Rhodium-plated sterling silver: Finished with a sleek rhodium layer for enhanced shine and long-term protection.
• 999.9 fine gold-plated sterling silver: Sterling silver is first sealed with a palladium barrier, then luxuriously plated with pure 24-karat gold ⎯ offering both sophistication and timeless appeal.
• 18-karat yellow gold: Even our solid gold pieces feature a palladium barrier and a subtle fine finish to preserve their radiant beauty for years to come.

Every Rondoro creation comes with a certificate of authenticity, verifying its origin and craftmanship. In compliance with legal standards, each piece is also stamped with a hallmark that confirms the purity of the precious metals used.

This guarantees you receive jewelry that is not only genuine, but also crafted to the highest quality standards.

A hallmark is a trusted indicator of authenticity and precious metal purity. Each Rondoro piece is marked to ensure transparency and confidence in what you wear:

• 925: This stamp signifies sterling silver, meaning the piece contains 92.5% pure. The remaining 7.5% consists of other metals to enhance durability. Sterling silver is the global standard for high-quality silver jewelry.
• 750: This mark indicates 18-karat gold, composed of 75% pure gold and 25% alloyed metals for strength. This premium alloy is widely used in luxury gold jewelry for its perfect balance of richness and resilience.

To preserve the brilliance of your Rondoro piece, always wear it with care and store it in a dry place when not in use.

• Rhodium-plated sterling silver: This finish resists tarnishing and provides a lasting, luminous shine. To maintain its beauty, gently wipe your jewelry with a soft, lint-free cloth, and avoid exposure to harsh chemicals like perfumes, hairsprays, or household cleaning agents.
• 999.9 fine gold-plated sterling silver: To keep your piece radiant, clean gently with a soft, non-abrasive cloth to avoid scratches and maintain its shine. Avoid direct contact with water, cosmetics, or other harsh substances to preserve the integrity of the gold plating.
• 18-karat yellow gold: Known for its natural durability, this precious alloy is further protected by a palladium barrier and fine gold finish. To maintain its radiance, gently wipe with a soft cloth and store in a dry, safe place when not worn. Avoid exposure to water, cosmetics, perfumes, and harsh chemicals to preserve its brilliance over time.

Yes. All Rondoro jewelry is 100% nickel-free and crafted exclusively from high-quality, skin-safe materials. Our commitment to purity ensures exceptional comfort ⎯ even for sensitive skin.

The longevity of our gold plating depends on how often the piece is worn and how well it is cared for. With mindful handling, our 999.9 fine gold-plated jewelry can maintain its brilliance for many years.

To extend its life, avoid contact with water, sweat, cosmetics, and cleaning agents and clean regularly with a soft, non-abrasive cloth. Proper care preserves the radiant finish and ensures lasting beauty.

While Rondoro does not currently offer in-house repair services, our pieces can typically be repaired by any skilled local goldsmith or jeweler.

If your jewelry requires services due to a manufacturing defect or under warranty, please contact our customer support team ⎯ we’re here to help.

• 📧 support@rondoro.com
• 📞: 00800 1820 1820 (toll-free from DE, AT, CH)
• 📞:+43 1 3860800-800 (for all other countries)